Twenty-five years in technology. I ended up here on purpose.

I got into technology by co-founding an ISP in southern New Hampshire. We were a small team building infrastructure ourselves for rural communities the big carriers had no interest in. I learned early that networks don't maintain themselves, and that customers call at midnight when they don't.

From there I ran my own computer shop and spent several years as the technology manager for a food distribution company running around the clock every day of the year. A server down at 3am means drivers sitting in a yard with nowhere to go. You fix it fast or you don't last long.

Most recently I spent two years inside a manufacturing operation in Claremont, taking over after an MSP left and inheriting infrastructure that wasn't documented and wasn't healthy. I spent most of that time getting things stable and writing down what was there. That's the same work I do when I start with a new small business client.

I also spent a year working for the team that builds the ticketing and billing software I use. I know it well because I spent that time in the weeds of it with other people's deployments.

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The common thread across all of it: small businesses depend on technology the same way large organizations do, but they rarely get treated that way. A ten-person shop is not interesting to an MSP managing 400-workstation enterprises. You get the newest technician, the slowest ticket queue, and a salesperson who calls once a year about renewing the contract. I chose this segment deliberately because the work is the same regardless of company size, and someone should actually be paying attention to it.

When you call, you get me. I know your setup, I've been in your building, and I don't need you to catch me up.

I can't be in two places at once. I keep the client list small so I actually stay on top of what everyone has. And every network I support is fully documented on your hardware, so if something puts me out of commission, another tech can walk in and know what they're looking at. You're not depending on what's in my head.

• Same-day response on all issues
• After-hours emergencies get answered
• Fully documented infrastructure on your hardware
• No lock-in — you own everything from day one

Your data stays on your hardware, on your property. Passwords, documentation, backups. I manage it, but it belongs to you.